If you need to contact the AEC Store Concierge Service directly you can either email us at  Concierge@aeccommunitestore.com  
or call us at 1-888-90-STORE (1-888-907-8673).

We have a number of Frequently Asked Questions noted below:

• How can my company logo or project name be added to a hard hat, safety vest, safety glasses, safety jacket, shirts, sweatshirts, jackets or any promotional items in the store?
• Why was all or part of my order cancelled?
• Why will the store not allow me to make a purchase?
• Why did I only receive part of the order purchased?
• What do I do if the shipping address, size or quantity of purchased items needs to be changed after I made the purchased?
• What do you need to know about shipping with UPS?

The AEC Store is designed to service you 100% online…from placing an order all the way through to tracking and documenting order receipt. To better serve you, the following online functions are available:

The Help System in the upper right corner to assist you with all your questions with the store functionality.

The Your Account in the upper right corner to access your complete order history, including:

• Current status of orders
• Online tracking
• Printable receipt
• Contact information for specific items

Product / Order Specific Support: Browse by Supplier
All of the products in the store are directly supported by and shipped from our suppliers. If you have any questions or need help on any specific product, simply identify the supplier and contact them directly. All of our suppliers are ready and willing to service all of your needs. Here is how you can get in touch with them:

• From the Product Page – all suppliers are identified as “Manufacturer” under Item Information in the right-hand column.
• From the Order Receipt –all suppliers are listed on the first line of each product ordered.

Once you identify the supplier, simply click on Browse by Supplier within the left-hand navigation and you will have all of the appropriate contact information.